Shipments and returns
Your pack shipment
Welcome to our online shop! To ensure smooth delivery and avoid any misunderstandings, please review the following delivery information and guidelines:
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Create an Account: For easy tracking and management of your order, we highly recommend creating an account with us. This allows you to track the status of your order, and our delivery team can prioritize and recognize your order. Without an account, your order will be processed as an anonymous user, which might delay your delivery.
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Delivery Categories:
- Free Delivery: Available based on certain criteria depending on your shopping behavior and location.
- Standard Delivery: Calculated based on the distance between your delivery location and our warehouse.
- Cost Calculation: Delivery cost is determined by the distance in kilometers (KM). For example, 1KM costs $5.00 SBD. The cost will automatically be added to your final order total based on your location.
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Timely Delivery: We aim to deliver orders as quickly as possible, but please note that delivery times may vary depending on your location and availability of products.
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Order Confirmation: Once your order is placed, you will receive an email or SMS confirmation. If you have any issues or questions, feel free to reach out to our support team.
Thank you for shopping with us! We strive to provide a hassle-free experience and timely delivery to your doorstep.